Shipping policy
Processing Time All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Shipping Rates & Delivery Times Shipping rates are calculated at checkout based on your location and selected shipping method. Currently, we only provide free standard shipping method for orders in the US.
- Standard Shipping: 3–7 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, or other factors beyond our control.
Order Tracking Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.
Lost or Damaged Packages If your package is lost or arrives damaged, please contact us at aftersale_service@enventor.net within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.
Address Accuracy Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders shipped to an incorrect address provided by the customer.
Contact Us For any shipping-related questions, please reach out to us at aftersale_service@enventor.net or through our contact page.
All orders are fulfilled and shipped directly from our warehouse. Delivery times vary by destination — please refer to the estimated timeframes above.